Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at klantenservice@jacobeli-milano.nl Please note that returns will need to be sent to the following address: Contact Name: Wan Yu
Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District,
City: Ningbo
Zip code: 315100
Province: Zhejiang
Country: China

It must be sent including track & trace.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at klantenservice@jacobeli-milano.nl

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at klantenservice@jacobeli-milano.nl

**General Terms and Conditions - Return Policy for Products Purchased with Discounts or in Bundles**

**1. Definitions**

1.1. *Seller*: Jacobeli Milano
- *Email*: info@jacobeli-milano.nl
- *Customer Service*: klantenservice@jacobeli-milano.nl

1.2. *Buyer*: The natural or legal person entering into an agreement with the Seller.

1.3. *Product(s)*: Goods or services offered by the Seller and purchased by the Buyer.

1.4. *Discount*: A reduction in the normal selling price of a Product, as offered by the Seller.

1.5. *Bundle*: A group of Products offered and sold together at a special price.

**2. Return Policy for Products Purchased with Discounts or in Bundles**

2.1. *General*

2.1.1. Products purchased with a Discount or as part of a Bundle are excluded from the standard return policy.

2.1.2. This policy applies to all Buyers purchasing Products with Discounts or in Bundles.

**3. Exclusions from Returns**

3.1. *Discounts*

3.1.1. Products purchased with a Discount are final and cannot be returned unless otherwise stated in a specific agreement between the Seller and the Buyer.

3.2. *Bundles*

3.2.1. If a Buyer purchases a Bundle, none of the individual Products in the Bundle can be returned. Returns are only possible for the entire Bundle.

**4. Exceptions**

4.1. *Defects or Damage*

4.1.1. In the case of demonstrable defects or damage to a Product purchased with a Discount or as part of a Bundle, the Seller will replace the defective or damaged Product according to the applicable warranty policy.

**5. Information on Returns**

5.1. *Communication*

5.1.1. Buyers should contact the Seller's customer service for specific instructions regarding warranty claims, defects, or damage.

5.2. *Return Conditions*

5.2.1. Returns are only accepted according to the conditions outlined in this policy and with approval from the Seller.

**6. Changes to the Policy**

6.1. The Seller reserves the right to make changes to this return policy for Products Purchased with Discounts or in Bundles. Buyers will be informed of such changes through the official communication channels of the Seller.

*By placing an order for Products with Discounts or in Bundles, the Buyer agrees to the terms of this return policy.*

*Last updated on 01-01-2024*

Maikel Trapisto, Jacobeli Milano