Shipping Policy

Shipping Policy for Jacobeli-Milano Thank you for choosing Jacobeli-Milano for your shopping needs. We are committed to providing an exceptional shopping experience, including efficient and reliable shipping services. Kindly review the following information to familiarize yourself with our shipping policies.

1. Processing Time: Orders are processed and dispatched within 1-3 business days upon confirmation of payment. Our commitment is to ship your items promptly while upholding the highest standards of quality.

2. Shipping Rates: Shipping costs are calculated during the checkout process based on the weight and destination of your order. We offer transparent and competitive shipping rates to ensure the best value for our customers.

3. Shipping Methods: We collaborate with reputable shipping carriers to guarantee the secure and timely delivery of your items. Various shipping options, including standard, expedited, and express services, are available during the checkout process.

4. Estimated Delivery Times: Delivery times vary based on the selected shipping method and your location. The average delivery time ranges from 6 to 12 working days. Please refer to the estimated delivery times provided during checkout for accurate information.

5. Order Tracking: Upon dispatch, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your shipment.

6. Customs and Import Taxes: Customers are responsible for any applicable customs and import taxes related to their order. Please be aware of local regulations before placing an order, and contact us at klantenservice@jacobeli-milano.nl with any concerns.

7. If I'm Not Home During Delivery, What Now? If your package cannot be delivered, it will be held for 7 days at a designated PostNL location (Bpost for Belgian orders). You will receive a notification from the delivery driver, including the pickup location. After this 7-day period, PostNL will return the shipment to our warehouse.

8. Shipping Restrictions: Certain products may be subject to shipping restrictions based on your location. Prior to placing an order, please check local regulations, and feel free to contact us for clarification.

9. Shipping Address: Ensure the accuracy and completeness of your shipping address. Jacobeli-Milano is not liable for orders delivered to incorrect or incomplete addresses provided by the customer.

10. Lost or Stolen Packages: Jacobeli-Milano does not assume responsibility for lost or stolen packages. In the event of delivery issues, please contact the shipping carrier directly to initiate an investigation.

11. Contact Information: For inquiries or concerns about our shipping policies, please contact our customer service team at klantenservice@jacobeli-milano.nl

 

Thank you for choosing Jacobeli-Milano. We appreciate your trust in our products and services.